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[annainohio]

It's been going on for a couple of months. I am repeatedly asking AmSouth to close my acct and forward money to my mailing address. Each time I talk to a different rep. Each time they tell me that the acct is closed, and that I would get my money, well, it ranges from 24 - 48 hrs to 14 days. Yet nothing happens.
Finally, yesterday they told me to fax them a notarized request which I did but it was ignored. I called them later on to verify and was told that the acct is open.
I need this money to pay off one of my bills; if I don't do it soon, they will start a collection process and ruin my credit, only because AmSouth would not release my money. I live out of state, so showing up in person is out of question. I tried to enroll in their Internet Banking but this might take even longer. Besides, according to their rules, I could even be rejected. It's absolutely ridiculous. I filed a complaint with BBB, this could take 30 days. I need my money now.