"We can't do that. It's company policy." OK.
Every other credit card or account I have has been able to figure out how to make this change. When I asked to speak to a supervisor, I was told I couldn't speak to one because s/he couldn't do anything either. i then asked for a name and address so I might write a letter. I was given an address, but no name. I asked if I might have a name to whom the letter should be addressed.
"There is no one you can address a letter to. It goes to "Correspondence" which is a department.
I then asked for the name of the CEO, and was told "I wouldn't have any idea who that it." Google knows that it is Mr Robert Law, CEO of GE Money Bank, which does a whole lot of international finance business, but apparently cannot take questions or comments or suggestions from a mere card holder in the USA.
On July 23, my purse and wallet were stolen. I duly reported this to each and every credit card issuer, agency, or entity for which I had anything stolen.
GE Money Bank, although I spoke to a very personable young man, apparently did not record the theft, nor did they issue a replacment card and new number as requested. Today I was told that a theft report would be entered and a new card sent. THis means, of course, that my previous number is no longer valid, and so I cannot use GE Money Bank's www.OnlineCreditCenter5.com.
Doe anyone have experience with this bank/credit company? I waited more than 35 minutes on the phone on each occasion that I called, and was considerably less than satisfied with their "Customer Service."
dlp
