Frm the website:
"""
The services offered via www.HelpWithMyBank.gov are totally aligned with our mission of service to people, one customer at a time. We recognize the importance of the Internet and developed this public Web Site to serve consumers when they have questions or need help in resolving problems with their banks. We answer their questions, provide them with advice, investigate their complaints, and do our utmost to achieve outcomes that are fair and satisfactory to all concerned. That's true even when the institutions are not national banks, and therefore, not regulated by the Office of the Comptroller of the Currency (OCC). In those cases, we direct consumers in the right direction to get help in resolving their problems
"""
