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What should FirstIB do to make its timeout system better?


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Poll: What should FirstIB do to make its timeout system better? (0 member(s) have cast votes)

What should FirstIB do to make its timeout system better?

  1. 1) Nothing. It is good enough. (0 votes [0.00%])

    Percentage of vote: 0.00%

  2. 2) FirstIB should inform customers that timeout period for Bill Pay is fixed to 15 min. (0 votes [0.00%])

    Percentage of vote: 0.00%

  3. 3) FirstIB should ask CheckFree to make the timeout period for Bill Pay adjustable (0 votes [0.00%])

    Percentage of vote: 0.00%

  4. 4) FirstIB should ask Digital Insight and CheckFree to make single time-out system for the whole web site (1 votes [100.00%])

    Percentage of vote: 100.00%

  5. 5) Other (please specify) (0 votes [0.00%])

    Percentage of vote: 0.00%

Vote

#1 markber

markber

    1 billion bucks

  • Admin
  • 15,030 posts

Posted 15 August 2002 - 06:15 AM

Here is my opinion about cons of FirstIB timeout system:

1) FirstIB has two timeout systems: one for CheckFree Bill Pay and the second one for the rest of the web interface. It absolutely does not make sense to create two systems instead of one. It is just simply a result of poor integration among FirstIB, Digital Insight and CheckFree. Two timeout systems just create unnecessary confusion and inconvenience.

2) There is no way to adjust timeout period for CheckFree Bill Pay. You are allowed to have 15 min of inactivity. While 15 min timeout period is not the worst that can happen to you in Online Banking, CheckFree should give customers freedom to set-up inactivity time up-to 60 min like Digital Insight does.

3) When you set-up timeout period in User Options, FirstIB does NOT inform you that

a) there is the second timeout system for CheckFree Bill Pay different from the timeout system you are adjusting

cool.gif the timeout period you set does not affect Bill Pay timeout period

c) timeout period for Bill Pay is 15 min.

FirstIB also does not cover this issue in its FAQs.


The corresponding thread to discuss the issue is located at the MSN board:

http://groups.msn.co...ID_Message=7054





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