I for one won't be using it and will be transferring my balance out and closing my account.
ING has long had one of the most complex and confusing log-in processes, but has now made it worse with their ridiculous new "Pin Guard" process.
In addition to entering your customer number and be challenged by their rotating 5 questions, you now must enter you pin number by means of a virtual keyboard whose layout is scrambled each time the screen is accessed or refreshed. The numbers 0-9 are in the same places, but they are accompanied by letters that change places on each screen access/refresh.
You cannot enter the numbers in your PIN, you must enter the corresponding letters that currently appear beside each number [digit] in your PIN.
So, one time you might need to enter ABCD, the next time DEFG, the next time FHBD, and so on.
OK, so some of you will say that you should not store your logins and PWs on your PC, but the fact is that many people do. With the ING system, there is no way to do that as the PIN basically changes every time you log-in.
Security minded tech folks may think this is a good step, but I feel it is very poor for customer convenience. No one else has access to my PCs, so there is no danger of anyone getting casual access to my info.
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Y0Y0
Member Since 26 Jun 2005Offline Last Active May 14 2006 11:06 AM