wayne2i

I've had the Schwab 2% rebate card since December 2008. They have yet to issue a rebate. Each call to customer service begets a different story, the rep essentially guessing as to when it might be credited and trying hard to attach some plausible explanation to his/her speculation. I’ve now spoken with Nick Miller in the Cleveland office [2009-02-11], Diane Hilton in Denver and Deneen Thompkins in Delaware who said she'd escalate to Vanita Atkins in the same office and resolution would occur not later than 2009-02-17. Nothing. Then submitted an inquiry online that didn’t even beget an automated acknowledgment of receipt. Their latest phone gambit is shuttling me between the Brokerage, where the rebate deposit should be made, and the bank, which administers the credit card. If Schwab sees this & can do something, the account ends in 3002. Jersey address.