QUOTE(tmmycat)
just out of curiosity ... why do they think that you received a referral email 4-5 days later? that just seems strange to me. it's not like they have access to your inbox.
QUOTE(BoostAddict)
and there has not been any "referral code"/"invite" email sent to me by you or ING, ever... except for the one time I sent myself one of my own referral links for a test ...and if that was confusing things then I have no idea how their system works at all ... so I doubt that affected anything.
What I meant was, that shouldn't "technically" (literally) affect anything.
But, I think it DID confuse the female CS rep that I spoke with initially. I think she looked up my email address to see when a referral was sent to it, and she saw that there was a referral sent to me from the ING system about 5-6 days later.
Clarity is:
1) I signed up on the 14th, mid-day.
2) She said that I signed up on the 15th, and my account at ING website shows the same thing.
*So, this is part the confusion in days between actual sign up and email referral shown sent to me from ING.
3) I did send myself a referral, for a test, on the 20th.
4) However she was interpreting their system, whether it was limited to this or not, only shows that A referral was sent to my email. It must have not shown her, or she didn't see, that it was sent to me FROM ME. Also, it must have not shown her, or she did not see, that a) the referral link/code sent to me was never used and it was actually different from the referral code that I used to sign up. c) there is some common sense that should be used, that I signed up with a referral code whether I got one in my inbox or not. So, if their system doesn't indicate these details, based on my email address ad my account info then the problem is the system. If the system indicates this info, then she did a poor job at using the system.
I may need "tmmycat"'s email address to ensure that this get's rectified though. Because maybe their system can only see who she referred with her email address, and not lok up my email address to see who referred me.
Blah blah. Calling.....